• At this stage, I experience I am currently being misled and mistreated. In spite of many phone calls and escalations, I still do not have clarity on my savings or a fair resolution to my problems.
Used to be the chief and The explanation I are a faithful Telus custiomer For some time. But This can be about to alter!!
It is now been two months and my problem Together with the billing has not been resolved , I have been customer Telus for over 20 years which customer service is horrendous! I asked to talk to supervisor many over and over ultimate. She said she would Additionally they preferred me to go to the retail outlet wherever I fall the cell phone off and bought the telephone when I advised her I did everything on the net she didn’t believe me? The telephone I received the box was opened and there was no Actual physical Sim card and or Sim card I'd asked for an eSIM, which wasn’t there. I needed to go right down to The shop for getting why was my box open up? Why wasn’t my box sealed? Mobile phone fall batteries is very really slow like my aged mobile phone was way better than this factor. I feel they gave me a outdated telephone is how they treat customers with long since they reward loyalty ?!!!
Simply variety the main points of your respective inquiry within a message and it'll be sent to some human agent. Messaging Here's asynchronous (non-Stay), to help you near the app or go about your day though the agent functions towards getting you a resolution.
How can I learn that particular person. I believe I'm heading into a new billing cycle and I have been working in circles for months
I know it is vitally discouraging for the reason that I am in exactly the same condition, nevertheless it is actually in regards to the Television signal that's been misplaced.
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Undoubtedly not the knowledge we want our customers to own. Be happy to send us A personal information and we can examine our choices for getting this solved in your case.
Fixed conversations is going to be shut and saved for 90 times, and will be accessed within the Message Centre in the My TELUS app.
If an automatic assistant asks for The key reason why of the call, mention "I would want to make payment arrangements for my mobility bill".
I am searching for the cell phone number to get in touch with to talk to the representative and wanting to know whenever they are available in the weekend. I want to make payment arrangements and made an effort to on chat, however they explained to me I really have to phone.
@Oleginza Wrote: I referred to as Telus CS at eight.55AM Mountain time plus they hanged up Telus technical support on me, indicating that I must simply call for the duration of "common office several hours". Is that this for true?
At the moment my cellular telephone stopped connecting to the telus community. Consequently it's taken me a 45 to sift throughout the ai gate keepers prompt's just to speak to a true individual, all even though telus ai attempts every thing not to make it possible for me to talk to an actual human being.
The TELUS group acknowledges that our perform spans a lot of Territories and Treaty areas and we have been grateful for the normal Information Keepers and Elders who're with us currently, anyone who has absent ahead of us plus the youth that encourage us.
That is a significant squander of your time and only makes an exceptionally annoyed customer ahead of they get to speak towards the CSR and now the CSR has to deal with an already stressed for their limit customer.